Case Study
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Clear Service Vision and Bid Contract Strategy
Eazy Care is a care agency based in the London Borough of Camden. They help provide domiciliary care of the highest quality to individuals within the community. Their services range from home and in-home care to dementia care and additional support for primary caregivers.
As a CIC, set up by SYDRC (local community charity and principle beneficiary) Eazy Care’s roots lie within the heart of the community.
Client : Eazy Care CIC
Date : June 2023
Time :4 weeks
Location : London Borough of Islington
Category : Social Care
Eazy Care were in their infancy. Whilst their holistic approach and unique ties with the community, encapsulated just what the commissioner wanted, they did not have the usual experience or capacity expected to deliver as a prime provider in Islington.
We worked closely with the team advising and guiding them where and how this may go against them. Firstly, ensuring we had clarity that they could submit a compliant bid, and secondly, best preparing and advising the team on any potential opportunities and risks which their unique situation may be reflected in their quality score.
We worked through each requirement and submitted and managed clarifications relating to the required contract examples, additional financial information, and how these would be evaluated and scored. We were able to ensure that they were compliant and able to pass the first stage selection questionnaire, even though the contract represented a minimum growth 500%+ growth of current homecare delivery.
Eazy Care were based in our prominent N1C (community hub) alongside their sister charity SYDRC. To ensure maximise the perceived quality of their proposition, we focused on the local community, presenting them as part of a holistic partnership of services including youth and parenting programmes and services, employability support, information and guidance.
This community connection and local candidate attraction meant they were less impacted by retention problems. With retention and continuity of care being a significant issue, we were able to demonstrate their growth had been impacted by long term incumbent contracts being extended, and so this contract would empower them to expand their holistic outcome-based care, which best utilises the strengths of the community. By leveraging this strength, we provided a solution to industry local recruitment issues and were able to mitigate the perceived weakness of their current capacity.
“We want to recommend Krisja at K Low Consulting. Krisja provided exceptional service during our recent application for a significant contract with a local authority.
K Low Consulting’s expertise and guidance were invaluable throughout the entire process. Krisja took the time to understand us as individuals and our organisation’s values and vision. He conducted thorough research to gain a deep understanding of our industry and the specific requirements of the contract. Krisja provided strategic guidance and practical assistance at every step. He was always available to address any questions or concerns and communicated clearly and concisely, instilling confidence in our partnership. As a result, our application was of excellent quality and perfectly tailored to our needs.”
Isahaq Abdikarim – Registered Manager, Eazy Care CIC
Following a successful evaluation, Eazy Care were invited to presentation, and following additional guidance and support, they were successfully awarded as one of the main locality providers! A £1M+ per annum contract, which will now provide a foundation for Eazy Care to grow and extend their community strengths-based care to support vulnerable people across North London.
“Thanks to Krisja, we were able to submit a highly competitive and compelling proposal, which ultimately led to our successful bid for the contract. Krisja’s contribution and guidance played a significant role in securing this important opportunity for our organisation, and we are truly grateful for their support.
We wholeheartedly recommend K Low Consulting to any organisation in need of expert consultancy services. Their professionalism, expertise, and commitment to the success of the project was outstanding.”
Isahaq Abdikarim – Registered Manager, Eazy Care CIC
How Strategic Early Engagement Led to £1.8M in Annual Revenue for a National Charity
A national charity was facing a year in which 75% of their services were being competitively re-tendered.
Early engagement ensured we were primed for the release of each of the key tenders, enabling us to rapidly get into the service modelling and question storyboarding process. The additional time (in terms of the bidding window) and the ability to draw upon pre-defined evidence ensured that the tender responses were targeted against the specification, consistently evidenced in terms of current and anticipated impact, and written in a way that consistently laid out the vision and ethos of the charity.
The result was that they secured all key contracts and even took on a new, large-scale, service. The financial value of these tender wins equated to over £1.8m per year in ongoing revenue, providing a stable financial base from which the organisation can further expand.
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How Strategic Partnership and Process Improvement Boosted Win Rates for a Health and Social Care Provider"
A national charity was facing a year in which 75% of their services were being competitively re-tendered.
Early engagement ensured we were primed for the release of each of the key tenders, enabling us to rapidly get into the service modelling and question storyboarding process. The additional time (in terms of the bidding window) and the ability to draw upon pre-defined evidence ensured that the tender responses were targeted against the specification, consistently evidenced in terms of current and anticipated impact, and written in a way that consistently laid out the vision and ethos of the charity.
The result was that they secured all key contracts and even took on a new, large-scale, service. The financial value of these tender wins equated to over £1.8m per year in ongoing revenue, providing a stable financial base from which the organisation can further expand.
Suspendisse hendrerit sed sapien eget tempor. Etiam eu vestibulum risus, et dignissim turpis. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Cras et nunc eros. Ut cursus consequat lectus ac laoreet. Suspendisse fermentum, velit sit amet rhoncus laoreet, magna diam varius massa, eu hendrerit augue nunc ac nunc. Integer in dignissim magna. Fusce gravida justo id mauris tempor feugiat.Nulla molestie, urna ut maximus vestibulum, leo dolor pretium est, vitae mollis odio est sit amet risus. Mauris sagittis finibus neque a facilisis. Fusce at nunc tempor, accumsan enim a, ultrices massa.
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